- FAQs
Frequently Asked Questions + Things to know.
Getting Here
How long is the boat ride from Mersing to Rawa Island?
The boat ride from Mersing to Rawa Island is approximately 25 minutes.
Where do I go when I arrive in Mersing?
When you reach Mersing, head straight to the main tourist jetty. Our office is on the right-hand side of the main entrance. Our staff will be waiting for you.
What time do the boats leave Mersing?
Our boats usually leave Mersing between 12pm and 1pm and return to Mersing between 2pm and 3pm.
Accommodation
Do the rooms have Wi-Fi?
We do not have Wi-Fi in the rooms. Wi-Fi is available in the restaurant area.
Do the rooms have kettles or fridges?
We do not provide kettles or fridges in the rooms.
Do the rooms have TVs?
No, we do not have TVs in the rooms. We like to think of this as part of the island experience.
Do you provide drinking water in the rooms?
We provide small bottles of water in your room. Tea, coffee and juice are available at breakfast. All other drinks, including mineral water, can be purchased at the bar.
Do you provide hairdryers?
If you require a hairdryer, please ask a member of management.
Do the rooms have mosquito protection?
Yes. Electric mosquito-repellent pads are available in all rooms.
What toiletries are provided?
We provide shampoo, conditioner and shower gel in each room.
Can I get hot water for my baby's milk at night?
Yes. Thermos flasks with hot water are available at the bar if you require hot water for your baby's milk at night.
Can I drink the water from the shower?
No. The shower water is for bathing only and should not be consumed.
Our water supply comes from a natural well, which mixes with salty minerals in the ground. So yes, you may be slightly salty and sun-kissed!
Please help us conserve water whenever you can.
Food & Drinks
How are meals served?
All our meals are served buffet or family style.
What is served for breakfast?
Breakfast has a selection of eggs, toast, cereal, fruit juice, tea and coffee. We like to keep breakfast light, as lunch and dinner are pretty filling.
Is there a BBQ?
Every Saturday evening we have a BBQ.
Can I bring my own drinks to the island?
We do not allow outside drinks to be brought onto the island.
Can I buy drinks at the resort?
Yes. Drinks, including mineral water, can be purchased at the bar.
How can I pay for extras on the island?
Please note that we only accept credit cards, e-wallets or bank transfers on the island for any extras.
Activities & Water Sports
Are the water sports equipment and activities free?
All our water sports equipment is free of charge to use.
We do ask for a refundable RM100 deposit before you take the equipment. The deposit is returned to you when you bring all the equipment back.
Families & Children
Are children allowed on the island at weekends?
We currently allow children at any time.
A Note About Our Beach
We’d like to let our guests know that, due to seasonal weather patterns associated with El Niño, the natural movement of sand has temporarily changed the shape of our beachfront.
As a result, the beach directly in front of the resort may look different from what you see in some of our photography. This is a natural phenomenon experienced by many tropical islands and coastal destinations, where beaches naturally evolve in response to changing weather, waves and ocean conditions.
The good news is that this is part of the island’s natural seasonal cycle. As weather and sea conditions change around October, the natural movement of sand begins to return to the beachfront, with the beach gradually reshaping and replenishing over time.
Importantly, all other resort facilities and services are operating as normal. Our restaurants, activities, amenities and guest services remain fully available, and our team is continuing to ensure that every guest enjoys the same high level of hospitality and an unforgettable island experience.
While we understand that the temporary change to the beachfront may be disappointing for some guests, this is a natural process beyond our control, and one that will continue to evolve with the seasons.
The crystal-clear waters, spectacular sunsets and unique beauty of the island remain unchanged.
If you have any questions about the current beach conditions before booking, please don’t hesitate to contact our Reservations Team. We’ll be happy to provide the latest information and assist with any questions you may have.